Terms and Conditions

 

 

 

 

Terms and Conditions for prep and services.

(1) The registration form (provided by Tractrain) must be filled out and signed (on paper) or the checkbox to accept prep and service terms must be ticked during online signup before a prep programme starts with Tractrain.

(2) Tractrain maintains a strict policy that prohibits students/clients from directly or indirectly soliciting or inducing any of our staff/facilitators to arrange private services without prior clearance from our management. This policy is of utmost importance, and any violation, even if the student has made full payment for their intended service, will result in the immediate termination of the prep programme and forfeiture of the payment. The same outcome will apply if a Tractrain staff/facilitator delivers a private prep (or related service) for private prep or services without proper clearance from Tractrain management.

(3) In the event that Tractrain terminates the services with the student as stated in paragraph 2 above, no refund of any sum already paid by the student shall be refunded by Tractrain.

(4) All programs/sessions not concluded by student within 170 days from the date of initial payment or 150 days from the from the start date of prep, may be forfeited by the student. With the exception of a waiver, Tractrain reserves the right to charge 10% of the program prep fee for each prep session in the event of a readmission for the session for which the student was absent.

(5) In the event that the student decides to opt for admission package service, Tractrain does not guarantee that the desired school(s) will offer admission to a student(s) above other equally qualified applicants.

(6) In the event that the student decides to opt for services as stated in paragraph 5 above, Tractrain shall not be bound to change or extend the duration of the service in the event that the student refuses to provide the essay draft responses and other related information requested by Tractrain within 30 days.

(7) Admission services for each school are separate services, and Tractrain will expect payment for service(s) rendered for each school.

(8) Tractrain shall not be bound to offer additional service(s) for free that was not clearly stated and agreed upon at the time the student engages Tractrain or starts prep program.

(9) All test prep participants are required to take and send via email two or three full-length CAT tests per week from software recommended by Tractrain. The client agrees that failure to provide the required test scores significantly reduces their chances of excelling or meeting their targeted test score/goal.

(10) Tractrain does not provide computers, tablets, free software, free textbooks, library service, daycare and childminding service, errand services, food or any special meals as part of a prep program or service.

(11) While ensuring that prep programs offer the best prep experience, time-tested success strategies, and timely filling of students’/clients’/test taker knowledge gaps, Tractrain is not responsible for the test takers’ scores.

(12) Tractrain shall not be bound to refund any amount already paid by the client/student in the event that the student decides to opt for a lesser priced service/product or decides to discontinue the prep after the first day of starting the prep (or receiving related services).

(13) Tractrain will expect to be notified at least 48 hours (via phone) ahead should the client/student decide to be absent for any scheduled session. Otherwise, the session will be counted as delivered on the prior scheduled session date.

(14) Tractrain maintains a strict policy that prohibits students/clients from contacting instructors (in-person or online) outside of the scheduled prep sessions or obtaining instructors’ personal contact information, such as phone numbers, email addresses, and social media handles. All matters related to the prep(or related services) should be channelled through the admin officer only or sent directly to official contacts stated in paragraph (16) below.

(15) All prep fees do not include standardized tests or exam registration fees. (Tractrain does not pay or receive the official examination or test fees). Students or participants must pay directly to the appropriate international examination registration bodies.

(16) Our client support line is or +234-906-000-1365 (9am to 4pm) or +233-803-355-7712(Whatsapp, 3pm to 11pm). Emails to: tractrain@gmail.com can be sent at any time.